Burnout resilience in the face of the COVID-19 pandemic

Main Article Content

Yvette Mucharraz y Cano
Diana Dávila-Ruiz
Karla Cuilty-Esquivel

Abstract

The COVID-19 pandemic had an unprecedented negative impact on women’s mental well-being, especially on mothers. This article proposes the concept of “burnout resilience” and introduces “structural support” as a variable that influences job burnout in women, mothers working in executive positions. Different support measures may promote resilience: in this case, the structural, organizational, and family-related. The study focuses on resilience enablers in a disaster scenario like the COVID-19 pandemic. The study highlights the relevance for public policy and organizations of ensuring organizational and structural support that contributes to develop resilience for mitigating burnout, especially during natural catastrophe periods and war environments, among other negative scenarios. The investigation aimed to quantify job burnout among 704 executive mothers during the COVID-19 pandemic, using the Maslach Burnout Inventory General survey. The data-collection method employed was a non-probabilistic snowball sampling technique, and the hypotheses were tested using a comparison of means t-test and one-way analysis of variance (ANOVA). Results showed the relationship between job burnout and organizational, familial, and structural support. The findings also reveal that organizational and structural support attenuated burnout, while familial support is not correlated with burnout mitigation. Moreover, compared to the pre-pandemic period, executive mothers seemed to have experienced an increase in burnout during the COVID-19 pandemic.

Article Details

How to Cite
Mucharraz y Cano, Y., Dávila-Ruiz, D., & Cuilty-Esquivel, K. (2025). Burnout resilience in the face of the COVID-19 pandemic. Tec Empresarial, 19(1), 36–50. https://doi.org/10.18845/te.v19i1.7577
Section
Articles

References

Abramson, D., Grattan, L., Mayer, B., Colten, C., Arosemena, F., Bedimo-Rung, A., & Lichtveld, M. (2015). The resilience activation framework: A conceptual model of how access to social resources promotes adaptation and rapid recovery in post-disaster settings. The Journal of Behavioral Health Services & Research, 42(1), 42-57. https://doi.org/10.1007/s11414-014-9410-2

Adams-Prassl, A., Boneva, T., Golin, M., & Rauh, C. (2020). The impact of the coronavirus lockdown on mental health: evidence from the US. Economic Policy, 37(109), 139−155. https://doi.org/10.1093/epolic/eiac002

Backhaus, K., & Tikoo, S. (2004). Conceptualizing and researching employer branding. Career Development International, 9(5), 501-517. https://doi.org/10.1108/13620430410550754

Bakker, A. B. & Costa, P. L. (2014). Chronic job burnout and daily functioning: A theoretical análisis. Burnout Research, 1(3), 112-119. https://doi.org/10.1016/j.burn.2014.04.003

Ballesio, A., Zagaria, A., Musetti, A., Lenzo, V., Palagini, L., Quattropani, M. C., Vegni, E., Bonazza, F., Filosa, M., Manari, T., Freda, M. F., Saita, E., Castelnuovo, G., Plazzi, G., Lombardo, C., & Franceschini, C. (2022). Longitudinal associations between stress and sleep. Longitudinal associations between stress and sleep disturbances during COVID-19. Stress and Health, 38(5), 919-926. https://doi.org/10.1002/smi.3144

Bachtiar, N. K., Setiawan, A., Prastyan, G. A. & Kijkasiwat, P. (2023). Business resilience and growth strategy transformation post- crisis. Journal of Innovation and Entrepreneurship, 12, 77. https://doi.org/10.1186/s13731-023-00345-5

Bellanti, F., Lo Buglio, A., Capuano, E., Dobrakowski, M., Kasperczyk, A., Kasperczyk, S., Ventriglio, A., & Vendemiale, G. (2021). Factors related to nurses’ burnout during the first wave of Coronavirus Disease-19 in a university hospital in Italy. International Journal of Environmental Research and Public Health, 18, Article 5051. https://doi.org/10.3390/ijerph18105051

Boniwell, I., Osin, E., Kalisch, L., Chabanne, J., & Abou Zaki, L. (2023). SPARK resilience in the workplace: Effectiveness of a brief online resilience intervention during the COVID-19 lockdown. PLoS ONE, 18(3), e0271753. https://doi.org/10.1371/journal.pone.0271753

Brooks, S., Amlôt, R., Rubin, G. J., & Greenberg, N. (2020). Psychological resilience and post-traumatic growth in disaster-exposed organisations: Overview of the literature. BMJ Military Health, 166(1), 52-56. https://doi.org/10.1136/jramc-2017-000876

Chrobot-Mason, D., Hays-Thomas, R., & Sawyer, K. (2021). Guest editorial. Journal of Managerial Psychology, 36(1), 1-12. https://doi.org/10.1108/JMP-02-2021-710

Colin-Flores, C. G. (2019). El rol mediador del capital psicológico entre la adicción al trabajo y el burnout en trabajadores mexicanos. The Anáhuac Journal, 19(2), 71-97. https://doi.org/10.36105/theanahuacjour.2019v19n2.03

Crane, A. (2013). Modern slavery as a management practice: Exploring the conditions and capabilities for human exploitation. Academy of Management Review, 38(1), 49-69. http://www.jstor.org/stable/23416302

Darouei, M., & Pluut, H. (2021). Work from home today for a better tomorrow! How working from home influences work-family conflict and employees’ start of the next workday. Stress and Health, 37(5), 986-999. https://doi.org/10.1002/smi.3053

Duchek, S. (2020). Organizational resilience: a capability-based conceptualization. Business Research, 13(1), 215-246. https://doi.org/10.1007/s40685-019-0085-7

Frone, M. R., Russell, M., & Cooper, M. (1992). Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface. Journal of Applied Psychology, 77(1), 65-78. https://doi.org/10.1037/0021-9010.77.1.65

Goodman, R., & Kaplan, S. (2019). Work-life balance as a household negotiation: A new perspective from rural India. Academy of Management Discoveries, 5(4), 465-486. https://doi.org/10.5465/amd.2018.0105

Greenhaus, J. H., & Beutell, N. (1985). Sources of conflict between work and family roles. The Academy of Management Review, 10(1), 76-88. https://www.jstor.org/stable/258214

Gupta, P., & Srivastava, S. (2021). Work-life conflict and burnout among working women: A mediated moderated model of support and resilience. International Journal of Organizational Analysis, 29(3), 629-655. https://doi.org/10.1108/IJOA-12-2019-1993

Jiménez-Vargas, C., López-Dorado, C. E., & Martín-de Saro, M. D. (2021). Job satisfaction of ISSEMyM medical staff during the sanitary contingency due to severe acute respiratory syndrome coronavirus 2. Sociedad Médica del Hospital General de Mexico, 84(4), 154-162. https://doi.org/10.24875/hgmx.21000034

Journault, A. A., Beaumont, E., & Lupien, S. (2022). Stress, anxiety, emotion regulation and social support in parent-child dyads prior to and during the onset of the COVID-19 pandemic. Stress and Health, 39(2), 285-298. https://doi.org/10.1002/smi.3183

Khan, M. T. I., Anwar, S., & Batool, Z. (2022). The role of infrastructure, socio-economic development, and food security to mitigate the loss of natural disasters. Journal of Environmental Science Pollution Research, 29(35), 52412-52437. https://doi.org/10.1007/s11356-022-19293-w

Karasek, R. A. (1979). Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24(2), 285-308. https://doi.org/10.2307/2392498

Khursheed, A., Mustafa, F., Arshad, I., & Gill, S. (2019). Work-family conflict among married female professionals in Pakistan. Management Studies and Economic Systems, 4(2), 123-130. https://www.msaes.org/article_85823.html

Leiter, M. P., & Maslach, C. (2016). Latent burnout profiles: A new approach to understanding the burnout experience. Burnout Research, 3(4), 89-100. https://doi.org/10.1016/j.burn.2016.09.001

Mäkikangas, A., Hätinen, M., Kinnunen, U., & Pekkonen, M. (2011). Longitudinal factorial invariance of the Maslach Burnout Inventory-General Survey among employees with job-related psychological health problems. Stress and Health: Journal of the International Society for the Investigation of Stress, 27(4), 347-352. https://doi.org/10.1002/smi.1381

Manrique-Millones, D., Vasin, G. M., Dominguez-Lara, S., Millones-Rivalles, R., Ricci, R. T., Abregu, M., Escobar, M. J., Oyarce, D., Pérez-Díaz, P., Santelices, M. P., Pineda- Marín, C., Tapia, J., Artavia, M., Valdés, M., Miranda, M. I., Sánchez, R., Morgades- Bamba, C. I., Peña-Sarrionandia, A., Salinas-Quiroz, F., Silva, P., Mikolajczak, M., & Roskam, I. (2022). Parental burnout assessment (PBA) in different Hispanic countries: An exploratory structural equation modeling approach. Frontiers in Psychology, 13, Article 827014. https://doi.org/10.3389/fpsyg.2022.827014

Martins, L., Eddleston, K., & Veiga, J. (2002). Moderators of the relationship between work-family conflict and career satisfaction. Academy of Management Journal, 45(2), 399-409. https://www.jstor.org/stable/3069354

Maslach, C., & Jackson, S. (1981). The measurement of experienced burnout. Journal of Organizational Behaviour, 2(2), 99-113. https://doi.org/10.1002/job.4030020205

Maslach, C., Jackson, S. E., Leiter, M.P., Schaufeli, W. B., & Schwab, R. L. (2016). Maslach Burnout Inventory: MBI: General Survey. Mind Garden, Inc.

Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52: 397-422. https://doi.org/10.1146/annurev.psych.52.1.397

Matsuo, T., Taki, F., Kobayashi, D., Jinta, T., Suzuki, C., Ayabe, A., Sakamoto, F., Kitaoka, K., Uehara, Y., Mori, N., & Fukui, T. (2021). Health care worker burnout after the first wave of the coronavirus disease 2019 (COVID-19) pandemic in Japan. Journal of Occupational Health, 63(1), Article e12247. https://doi.org/10.1002/1348-9585.12247

McLachlan, C. J., MacKenzie, R., & Greenwood, I. (2020). Victims, survivors and the emergence of ‘endurers’ as a reflection of shifting goals in the management of redeployment. Human Resource Management Journal, 31(2), 438-453. https://doi.org/10.1111/1748- 8583.12314

Mucharraz y Cano, Y. (2020). Organizational resilience after an extreme environmental event: An empirical study. Paper presented to the European Academy of Management (EURAM), 4-6 December online conference: The business of now: The future starts here.

Mucharraz y Cano, Y. (2021). Leadership and organizational resilience in a catastrophic scenario: An empirical study. The Anáhuac Journal, 21(1), 40-65. https://doi.org/10.36105/theanahuacjour.2021v21n1.02

Mucharraz y Cano, Y., Dávila, D., & Cuilty, K. (2023). Burnout effect on working mothers in leadership positions during the COVID-19 lockdown. Gender in Management: An International Journal, 38(7), 962-977. https://doi.org/10.1108/GM-03-2022-0085

Nardon, L., Hari, A., Zhang, H., Hoselton, L.P.S., & Kuzhabekova, A. (2022). Skilled immigrant women’s career trajectories during the COVID-19 pandemic in Canada. Equality, Diversity and Inclusion, 41(1), 112-128. https://doi.org/10.1108/EDI-09-2020-0255

Nohe, C., Meier, L., Sonntag, K., & Michel, A. (2015). The chicken or the egg? A meta-analysis of panel studies of the relationship between work-family conflict and strain. The Journal of Applied Psychology, 100(2), 522-536. https://doi.org/10.1037/a0038012

Noy, I., & Yonson, R. (2018). Economic vulnerability and resilience to natural hazards: A survey of concepts and measurements. Sustainability, 10(8), Article 2850. https://doi.org/10.3390/su10082850

Orel, M. (2019). Supporting work-life balance with the use of coworking spaces. Equality, Diversity and Inclusion: An International Journal, 39(5), 549-565. https://doi.org/10.1108/EDI-01-2019-0038

Organisation for Economic Cooperation and Development. (2021). The state of global education: 18 months into the pandemic. Organisation for Economic Cooperation and Development https://doi.org/10.1787/1a23bb23-en

Otto, M. C. B., Van Ruysseveldt, J., Hoefsmit, N., & Van Dam, K. (2021). Examining the mediating role of resources in the temporal relationship between proactive burnout prevention and burnout. BMC Public Health, 21, Article 599. https://doi.org/10.1186/s12889-021-10670-7

Paton, D., & Johnston, D. (2006). Disaster resilience: An integrated approach. Charles C Thomas.

Polizzi, C., Lynn, S., & Perry, A. (2020). Stress and coping in the time of COVID-19: Pathways to resilience and recovery. Clinical Neuropsychiatry: Journal of Treatment Evaluation, 17(2), 59-62. https://doi.org/10.36131/CN20200204

Quintanilla, M. B. (2012). Autoestima, agotamiento y compromiso laborales en directivos mexicanos. Revista Psiquiatría, 28(3) 23- 32.

Reid, M. (2013). Disasters and social inequalities. Sociology Compass, 7(11), 984-997. https://doi.org/10.1111/soc4.12080

Ren, S., Babalola, M., Ogbonnaya, C., Hochwarter, W., Akemu, O., & Agyemang-Mintah, P. (2021). Employee thriving at work: The long reach of family incivility and family support. Journal of Organizational Behavior, 43(1), 17-35. https://doi.org/10.1002/job.2559

Robinson, L., Magee, C., & Caputi, P. (2016). Work-to-family profiles, family structure and burnout in mothers. Journal of Managerial Psychology, 37(7), 1167-1181. https://doi.org/10.1108/JMP-03-2015-0102

Rouleau, L., Hällgren, M., & de Rond, M. (2021). COVID-19 and our understanding of risk, emergencies, and crises. Journal of Management Studies, 58(1), 245-248. https://doi.org/10.1111/joms.12649

Schaufeli, W. B., Maslach, C., & Marek, T. (2017). Professional burnout: Recent developments in theory and research. Routledge.

Tomono, M., Yamauchi, T., Suka, M., & Yanagisawa, H. (2021). Impact of overtime working and social interaction on the deterioration of mental well-being among full-time workers during the COVID-19 pandemic in Japan: Focusing on social isolation by household composition. Journal of Occupational Health, 63(1), Article e12254. https://doi.org/10.1002/1348-9585.12254

Yavorsky, J. E., Qian, Y., & Sargent, A. (2021). The gendered pandemic: The implications of COVID-19 for work and family. Sociology Compass, 15(6), Article e12881. https://doi.org/10.1111/soc4.12881