El Manual FIM, Modelo de Excelencia Organizacional: un Instrumento para Proyectos de Asistencia Técnica Integral a PYMES (The FIM Manual for organizational excellence: an instrument for integral techniques assistance to SMEs)
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Abstract
La complejidad creciente del entorno en que se desenvuelvenlas empresas hace necesario que éstas desarrollencapacidades para mejorar su competitividad para alcanzar laexcelencia y afrontar con garantías los nuevos retos. Con laevolución del principio de “excelencia”, se dio paso a una nociónmás amplia e integradora, la cual se incluye en modelosde excelencia organizacional como el Modelo EFQM (de laEuropean Foundation for Quality Management) o el del PremioMalcolm Baldrige. Esos modelos permiten conceptuar hitos yfases de desarrollo para realizar proyectos para el mejoramientocompetitivo de las empresas. En este artículo se presenta elManual FIM, en su cuarta revisión, coherente con los citadosmodelos, como instrumento para medir la capacidad de gestiónde la calidad y la productividad de las pequeñas y medianasempresas. Su metodología, particularizada para estas empresasen Venezuela, permite el despliegue de proyectos de asistenciatécnica integral, que se desenvuelven en un entorno complejoy cambiante.
ABSTRACT
The environment´s growing complexity requires thatcompanies develop capabilities to improve their competivenessto reach excellence and be able to adequately face newchallenges. The evolution of the widest and most coveringexcellence definition is expressed by organizational excellencestandards such as the “EFQM model” or the “MalcolmBaldrige Prize”. These models specify the developmentphases and milestones for projects striving to achievecompetitive improvement in any company. This articleexamines the “FIM Manual” Ver. 4, similar to the abovementioned models, when used as an instrument to measurethe managing and production capabilities of small and mediumsize enterprises (SMEs). Its methodology, adapted forVenezuelan SMEs, allows its application in integral technicalassistance projects being developed in a changing andcomplex environment.
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