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Government policies are applied to increase productivity of MSMEs, reduce their vulnerability and connect them to business networks. This research evaluates if the institutions which support technology-based MSME sector in Costa Rica, do it with efficiency according to their objectives. The study is based in the perception of 41 owners of MSMEs linked to innovation projects financially supported by the Consejo Nacional para Investigaciones Científicas y Tecnológicas de Costa Rica. It is clear from this research that entrepreneurs know the institutional functions and objectives, but there is a lack of information and consultation to create public policies and ineffective dissemination of programs. In addition, there is a deficiency with the coordination between executors of institutional programs. The main obstacles to the sector are access to credit, excessive paperwork, lack of linkages and uncoordinated stand out. Institutions should seek ways of communication and prepare clear and supportive MSMEs plans.
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