Castillo, Rony. “Role of the Disposition to Technology in the Evaluation of Tangible and Non-Tangible Elements of After Sales Services”. Tec Empresarial 13, no. 2 (August 5, 2019): 3–18. Accessed April 18, 2024. https://revistas.tec.ac.cr/index.php/tec_empresarial/article/view/4491.